Privacy Policy for Cinder & Serve
At Cinder & Serve, we are committed to protecting your privacy and handling your personal data in a transparent and secure manner. This Privacy Policy describes how we collect, use, and disclose information when you visit our site, showcase our catering menus, client testimonials, and event photo gallery, or engage with our services.
1. Information We Collect
We collect various types of information in connection with the services we provide, which include event catering for corporate events, weddings, and private parties, specializing in smoke-infused dishes and fiery presentations.
- Personal Information You Provide: This includes information you voluntarily provide to us when you inquire about our services, request a quote, book an event, or communicate with us. This may include your name, email address, phone number, event date, event location, number of guests, dietary preferences, and any specific requests related to our catering services.
- Usage Data: We automatically collect information about how you access and use our site. This Usage Data may include information such as your computer’s Internet Protocol address (IP address), browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data. This data helps us understand visitor behavior and improve our site's functionality and user experience.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our site.
2. How We Use Your Information
Cinder & Serve uses the collected data for various purposes:
- To provide and maintain our catering services and our site.
- To process your inquiries and provide you with quotes and proposals for our services.
- To manage your event bookings and contracts.
- To communicate with you about your event, updates, and other relevant information.
- To improve and personalize your experience on our site, including showcasing relevant catering menus and testimonials.
- To monitor the usage of our site and analyze performance.
- To detect, prevent, and address technical issues or potential security breaches.
- To comply with legal obligations and enforce our agreements.
3. Disclosure of Your Information
We may share your information in the following situations:
- With Service Providers: We may employ third-party companies and individuals to facilitate our site or services (e.g., website hosting, analytics, payment processing for deposits if applicable, or event logistics). These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- For Legal Reasons: We may disclose your Personal Data in the good faith belief that such action is necessary to: comply with a legal obligation, protect and defend the rights or property of Cinder & Serve, prevent or investigate possible wrongdoing in connection with our site or services, protect the personal safety of users or the public, or protect against legal liability.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
4. Security of Your Data
The security of your data is important to us. We strive to use commercially acceptable means to protect your Personal Data against unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.
5. Your Data Protection Rights under GDPR (General Data Protection Regulation)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Cinder & Serve aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
In certain circumstances, you have the following data protection rights:
- The right to access, update or to delete the information we have on you.
- The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
- The right to object. You have the right to object to our processing of your Personal Data.
- The right of restriction. You have the right to request that we restrict the processing of your personal information.
- The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
- The right to withdraw consent. You also have the right to withdraw your consent at any time where Cinder & Serve relied on your consent to process your personal information.
Please note that we may ask you to verify your identity before responding to such requests.
6. Links to Other Sites
Our site may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
7. Children's Privacy
Our services are not intended for anyone under the age of 18 (referred to as "Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By post: Cinder & Serve, Tunnel A, Singapore, 098970, Singapore